FAQS
Why do I have to pay Shipping?
Most of our items exceed the dimensions, weight and conditional limits for Australia post. The majority of our products are considered Big & Bulky, heavy weight or long oversized items that must be sent by courier. Our courier partners charge a range of additional fees based on unique factors. These may include delivery to a residential or remote address, attempted delivery charges, fuel and demand surcharges. We do our best to ensure your order arrives in the best condition and in the fasted possible time
Why did you call me to charge extra shipping after I placed my order?
While we do our best to give you the most accurate shipping estimate, the cost calculation is not always straight forward. Due to the dimension and weight conditions of these products, surcharges are often applied separately by the freight companies that make it impossible to calculate correct and final shipping charges online.
Each order is handled on a case by case basis. One of our team members may be in contact if the shipping cost charged at checkout does not cover the final courier fee.
If you want an accurate shipping calculation for your specific situation, please reach out to our dedicated team.
Can I order a sample?
Need a canvas sample before purchasing?
We offer a Canvas and Linen Swatch Book so you can try out our range of fabrics to find the perfect fit for your creation!
We have created this Canvas and Linen Swatch Book to help you decide what material or texture you would need to set up your artwork.
What is the difference between 8oz, 10oz, 12oz and 15oz?
The difference between 8oz, 10oz, 12oz, and 15oz canvases lies in their weight, thickness, durability, and texture, which impact how they perform for different artistic applications. The weight (measured in ounces per square yard) refers to the density of the canvas material before priming.
Should I choose primed or unprimed canvas?
When selecting a canvas for painting, you’ll need to decide between primed and unprimed options. The choice depends on your painting technique, medium, and artistic preferences. Primed canvases are coated with a layer (or multiple layers) of gesso—a mixture of chalk, pigment, and binder—that creates a smooth, absorbent surface for painting. Unprimed canvas is raw, untreated fabric that requires priming before use. This gives artists more control over the final painting surface.
Is Linen or Cotton Canvas better for painting?
Cotton canvas is a softer, more flexible fiber that provides an accessible and easy-to-use painting surface for artists of all levels. Choose Cotton Canvas if you need an affordable, easy-to-use surface that’s great for general painting.
Linen is made from the flax plant and is widely regarded as the premium choice for painting surfaces due to its superior strength, texture, and longevity. Linen Canvas if you want the highest quality, durability, and a professional-grade painting surface.
What is the difference between HD and PQ Stretcher Bars?
The Heavy Duty Sharp Edge Bars are built for maximum strength and professional-grade stability, making them ideal for large, heavy, or high-tension canvases. The Wide Profile Bars focus on versatility and aesthetic appearance, perfect for lighter or medium-weight canvases and non-framed artwork. Both offer premium-quality support, but their depth, edge design, and applications cater to different artistic needs.
